Controller
The controller of personal data: Paklāju Tīrīšana Rīgā (paklajutirisanariga.lv).
If you have questions about data processing or want to exercise your rights, get in touch using the form on the contact page.
What data we process
- In the request form: name, phone number, address, the chosen service, the choice in the “Where to clean?” field, when you need the service, and the description you write (for example the size of the rug, the fibre, a stain, a smell).
- Photos you add to the form: usually the rug from the top and the underside, a stain, curtains or a care label. They may also show the room and objects, and a photo file may contain technical data, such as the time it was taken.
- Technical data: IP address, browser and device information and the time of the request, which the hosting provider processes to keep the website running and secure.
- Cookies and browser storage, as described on the cookies page.
Please do not enter any data in the form that is not needed to assess the job, especially health or other sensitive data. Before sending a photo, make sure it shows no people, documents, screens or other things you do not want to show.
Why and on what basis
| Purpose | Data | Legal basis |
|---|---|---|
| To answer the request, get in touch, name a price and agree on the job | Form data and photos | Steps before entering into a contract at your request, GDPR Article 6(1)(b) |
| To do the job | Form data, address (also the pick-up and return address), photos | Performance of a contract, GDPR Article 6(1)(b) |
| To meet accounting and tax requirements | Transaction data | Legal obligation, GDPR Article 6(1)(c) |
| Keeping a record of requests, resolving disputes, website security | Form and technical data, photos | Legitimate interests, GDPR Article 6(1)(f) |
| Visit statistics, if they are used | Cookie data | Consent, GDPR Article 6(1)(a) |
Who we share data with
- The specialist who does the work you requested. They receive only the data and photos needed to carry out the request.
- Processors engaged for the operation of the website and the handling of requests: providers of website hosting, form handling and automation, data and image storage, and messaging services. They process data only on our instructions and in line with GDPR Article 28.
- Public authorities only where the law requires it.
We do not sell or publish your data and photos, and we do not pass them to third parties for marketing.
Transfer of data outside the European Economic Area
Some service providers may process data outside the European Economic Area. In such cases the transfer takes place only with the safeguards set out in Chapter V of the GDPR, for example on the basis of a European Commission adequacy decision or standard contractual clauses.
How long we keep data
- We automatically delete the photos attached to a request from our storage 14 days after upload. Requests that did not lead to a job are kept for no longer than 24 months after the last contact, and then deleted.
- Data related to a completed job is kept for as long as accounting and tax law requires, or until the limitation period for possible claims ends.
- Technical data is kept for as long as is needed for the security of the website.
You can ask for your data and photos to be deleted sooner, if the law does not require us to keep them.
Your rights
- to access your data and receive a copy of it;
- to correct inaccurate data;
- to ask for data to be deleted;
- to ask for processing to be restricted;
- to object to processing based on legitimate interests;
- to receive your data in a portable format;
- to withdraw consent at any time, where processing is based on it.
We answer a request without undue delay and in any case within one month, as the GDPR requires. If you believe your data is being processed incorrectly, we ask you to contact us first; you also have the right to lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija, www.dvi.gov.lv).
Do you have to give data?
Giving data is voluntary, but without a phone number or other contact details we cannot answer the request. Photos are not compulsory. We do not make automated decisions or carry out profiling that would have legal effects on you.
Changes
We may update this policy if the services used or the legislation change. The current version is always available on this page. Version: 10.11.2026.
Sources
- General Data Protection Regulation (EU) 2016/679: legal basis (Art. 6), processors (Art. 28), data subject rights (Art. 15–22), answer within a month (Art. 12(3)), transfers to third countries (Chapter V). checked 30 October 2026
- Data State Inspectorate - supervisory authority for complaints checked 30 October 2026